Terms & Conditions
Background
INTEGRAHEALTH, LDA. reaffirms its commitment to protecting the data of its customers and visitors to this site. Therefore, in compliance with the General Data Protection Regulation (Regulation [EU] 2016/679 of the European Parliament and of the Council, of April 27, 2016), regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, INTEGRAHEALTH, LDA. has reviewed the Terms and Conditions of Use of the online store, as well as its Privacy Policy.
General Terms and Conditions of Use
Access to and navigation of this site are subject to these General Terms and Conditions of Use, as well as the Privacy and Data Protection Policy provided by INTEGRAHEALTH, LDA., a limited liability company with VAT number 518246027 and social security number 25182460279, with a share capital of €500.00 (five hundred euros) and located at Rua José Augusto Pimenta, No. 27, 4th left, Alto do Seixalinho, 2830-086, Barreiro, Setubal district, hereinafter referred to as INTEGRAHEALTH.
Introduction
Sales made through the online store integrahealth.eu imply acceptance by the customer of the General Sales Conditions established in compliance with applicable electronic commerce legislation, as well as specific regulations, particularly regarding food and environmental quality and safety.
INTEGRAHEALTH, however, reserves the right to change these General Sales Conditions without prior notice, including corrections or adjustments to inaccuracies, through updates to this text.
INTEGRAHEALTH is not responsible for any facts resulting from the unavailability of the site, regardless of the duration, and also reserves the right to restrict access to certain areas of the site for technical reasons or to comply with legal obligations.
Concepts and Definitions
Customer – any natural person, aged 16 or over, who creates a customer account under the commitment that all information relating to their identification and other data necessary for the processing of their order is true, up-to-date, and complete. For all purposes, INTEGRAHEALTH considers a legal entity to be identified and individualized by the link between its business name, registered office, and corporate identification number provided when creating the customer account.
Cookie – a small file sent to the customer’s electronic device that is stored on it. When creating an account on the site, the customer’s device will store a cookie that will allow the customer to be automatically identified each time they visit the site.
Cookies are also used to allow the system to track the customer’s steps during a purchase session. If the customer does not accept the use of essential cookies, they will not be able to use this site.
Personal Data – information relating to an identified or identifiable natural person (“data subject”), which can be identified directly or indirectly by reference to an identifier (e.g., name, identification number, email address, IP, etc.).
Intellectual Property – all intellectual property rights to software and content available through this site are owned by INTEGRAHEALTH and are licensed and protected by laws and treaties worldwide.
All such rights are reserved to INTEGRAHEALTH and its suppliers.
The customer may store, print, or present the contents of this site only for personal use.
Publication, manipulation, distribution, or reproduction in any format of any content from this site is not permitted, nor is linking it to any business or company.
Data Controller – INTEGRAHEALTH, LDA., as identified above.
Customer Support Service – the service for handling, managing orders, and customer accounts of the online store provided under a service contract by INTEGRAHEALTH, LDA. for data processing.
Site – the internet site integrahealth.eu, owned and operated by INTEGRAHEALTH, LDA., for the promotion and sale of the products of that online store. The security and operation of the site and the processing of orders are ensured by INTEGRAHEALTH, LDA. The logistical organization of the sales is ensured by INTEGRAHEALTH, LDA. The financial management of operations is ensured by INTEGRAHEALTH, LDA.
Physical address of the commercial establishment – the headquarters of INTEGRAHEALTH, LDA., located at Rua José Augusto Pimenta, No. 27, 4th left, Alto do Seixalinho, 2830-086, Barreiro, Setubal, Portugal, which is the address to which the consumer should send any written complaints.
Purpose
The General Sales Conditions aim to regulate the terms of transactions between INTEGRAHEALTH and the Customer. The Privacy and Data Protection Policy, also published on this site, aims to identify privacy protection measures regarding the processing of personal data and the free movement of natural persons’ data, including tools for personalized management of the personal data provided by customers.
Additional Information
INTEGRAHEALTH may modify prices without prior notice. Payments are always made in Euros, even when prices are presented in other currencies. Some banks may charge currency exchange fees. INTEGRAHEALTH is entirely unrelated to this fact and does not assume any responsibility for it.
The products, information, services, and other content provided by this page or through it, including, among others, any products, information, emails, services, and other content offered by any hyperlink, are provided for informational purposes only and in summary or aggregated form. This information is not a substitute for advice from the customer’s doctor or other health professional or for any information on the accompanying leaflet and/or packaging of any product. Before purchasing or using any product, information, or service offered by this page or through it, including, among others, any product, information, or service offered by any hyperlink, the customer should contact their doctor or pharmacist.
The customer should not use the information provided on this page to diagnose or treat any health problem or to prescribe any medication or other treatment. The customer should always consult their doctor or pharmacist and carefully read all the information provided by the product’s manufacturer, as well as the information on the leaflet or packaging of any medication or nutritional, herbal, or homeopathic supplement, before starting any diet or exercise program or before starting any treatment for any health problem. Each individual is different, and how a person reacts to a particular product can be significantly different from how others react to the same product.
Unless otherwise indicated on the page, INTEGRAHEALTH does not endorse any specific product or service offered, advertised, or sold on this page or through it, including, among others, any product or service offered, advertised, or sold on or through any hyperlink. INTEGRAHEALTH is not responsible for any product or service promoted by third parties and available through any hyperlink, nor for any quality or performance claims made by those parties. The customer is hereby warned that other pages on the Internet, including, among others, hyperlinks or pages with a hyperlink to this one, may contain material or information that some people may consider inappropriate or offensive, inaccurate, false, incorrect, misleading, defamatory, or libelous, that infringes the rights of third parties, or that is otherwise illegal. INTEGRAHEALTH expressly disclaims any responsibility for the content, legality, decorum, or accuracy of any information and any products or services present in any hyperlink or any page with a hyperlink to this site.
Suggestions and Complaints
Customer feedback is very important to INTEGRAHEALTH as it allows for improvements in the services provided. Therefore, if for any reason customers are not satisfied with the services or with any of the goods purchased, or if they have any suggestions, INTEGRAHEALTH requests that any situation be reported within 14 days from the occurrence or receipt of the order by the recipient or by a third party designated by them.
If the customer has received a defective or damaged product, or if the received product is different from what the customer actually ordered, they must attach a video to their complaint or, as applicable, photographs clearly showing both the identified problem and the condition of the box in which the order was delivered.
The customer should also keep in their possession, until otherwise indicated by INTEGRAHEALTH, both the defective, damaged, or non-conforming product and the order box.
If, at the time of delivery, the exterior of the box is not in perfect condition, the customer should refuse the delivery, otherwise, the complaint will not be accepted.
Notice: If, as a result of the evaluation of the complaint made, a product return coupon is sent for a future order, that coupon must be used within the validity period indicated on it, otherwise, stock of the replacement product may be depleted.
INTEGRAHEALTH is registered on the Online Complaints Book Platform, so any customer may access it by clicking here or visiting the page https://www.livroreclamacoes.pt.
Alternative Dispute Resolution
In case of dispute, the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, at www.consumidor.pt, or the Online Consumer Dispute Resolution entities identified on the website:
https://webgate.ec.europa.eu/odr.
The currently existing alternative dispute resolution entities are as follows:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts – General competence
Email: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Algarve Center for Information, Mediation, and Arbitration of Consumer Conflicts
Geographical Area – contracts concluded in the District of Faro.
Email: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Coimbra District Center for Consumer Conflict Arbitration
Geographical Area – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Center for Consumer Conflict Arbitration
Geographical Area – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira.
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographical Area – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Geographical Area – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela.
Email: triave@gmail.com
Web: http://www.triave.pt
CIAB – Consumer Information, Arbitration, and Conflict Center
Geographical Area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt